Refund policy

Right of return

You have a fourteen days right of return from the day of receipt should your purchase not live up to your expectations. For a full refund, the product must be unused and returned to our company address in its original and undamaged packaging along with the original invoice. The charges for returning a product in this case are not covered by BIRK. 

Reclamation

Should the product be faulty or damaged upon reception, please contact us via the contact form on this website under “Contact”. In such case, we offer free repair or replacement service and cover all delivery charges. You need to show a copy of your invoice.

Guarantee

We offer a two year guarantee on all our products. The guarantee does not cover usual wear and tear. Please contact us via the contact form on this website under “Contact”. As part of our guarantee, we offer free repair or replacement service and cover all delivery charges. You need to show a copy of your invoice.